ISO 20000 Recruitment
At QAagency, we specialise in recruiting skilled professionals adept at implementing and maintaining ISO/IEC 20000 standards. ISO/IEC 20000 is the internationally recognised standard for IT Service Management (ITSM), providing a framework for organisations to deliver efficient and reliable IT services. Our recruitment services connect businesses with top-tier talent to lead and support these initiatives.
ISO/IEC 20000 ensures that IT services align with business objectives, enabling organisations to improve customer satisfaction, reduce downtime, and optimise resource utilisation. In an increasingly digital world, ISO/IEC 20000 certification demonstrates an organisation’s commitment to delivering high-quality IT services while adhering to best practices.
2025 QAagency Salary Survey
The implementation of ISO/IEC 20000 continues to mature, with many organisations moving beyond basic compliance into integrated IT service management strategies. This evolution has led to an increased demand for professionals who can oversee service delivery, process improvement, and IT governance. Our latest survey highlights several key trends shaping the UK market in 2025:
Average salary for ISO/IEC 20000 professionals is £54,500, with senior roles reaching up to £80,000.
The highest demand is in IT and financial services, where reliable IT operations are mission-critical.
47% of organisations implementing ISO/IEC 20000 report improved customer satisfaction and service reliability.
In the Midlands and North West, average salaries are £52,000 and £50,500 respectively, reflecting the growing tech industry in these regions.
Professionals with expertise in both ISO/IEC 20000 and ISO/IEC 27001 are securing salaries up to 15% higher than those with single-discipline experience.
At QAagency, we recruit for a range of ISO/IEC 20000-focused roles, including IT Service Managers, ISO/IEC 20000 Auditors, Service Delivery Managers, IT Process Improvement Specialists, and IT Governance Analysts. These professionals are responsible for developing and managing IT service management frameworks, conducting audits to ensure compliance with ITSM best practices, and identifying areas for improvement in service delivery.
We support organisations across various industries where IT services play a critical role. In IT and software development, ISO/IEC 20000 experts ensure reliable delivery of software and managed IT services. In financial services, they support secure and efficient IT operations in banking and investment management. In healthcare, they manage IT infrastructure for patient care systems and data security. In retail and e-commerce, they deliver uninterrupted digital services for online platforms and customer transactions. In the public sector, they optimise IT service delivery for government agencies and public services.
ISO/IEC 20000 in Practice
Organisations adopting ISO/IEC 20000 benefit from streamlined IT service management processes, reduced downtime, and enhanced customer satisfaction. Professionals in these roles are often tasked with developing and managing IT service management frameworks that align with ISO/IEC 20000, conducting audits to ensure compliance with ITSM best practices, identifying areas for improvement in service delivery, monitoring performance metrics to optimise IT services, and training teams to adopt ITSM principles and tools effectively.
Trends in ISO/IEC 20000 Recruitment
The 2025 QAagency survey highlights key trends influencing ISO/IEC 20000 recruitment:
Cloud-based ITSM: The shift to cloud services has increased demand for professionals who can integrate ISO/IEC 20000 frameworks into cloud environments.
Cybersecurity alignment: Organisations are prioritising candidates who can address IT service vulnerabilities and ensure secure operations.
Digital transformation: As businesses modernise IT infrastructure, there is a growing need for ISO/IEC 20000-certified professionals to lead these transitions.
