ISO 20000 Recruitment
ISO 20000 is the international standard for IT service management, setting the framework for delivering reliable, consistent and customer-focused IT services. QAagency specialises in recruiting professionals with ISO 20000 experience, supporting organisations where service quality, governance and continual improvement are central to IT operations.
ISO 20000 roles are typically found within IT service providers, managed service organisations, internal IT departments and technology-led businesses operating regulated or mission-critical services. These positions are often office-based or hybrid and focus on the design, implementation and ongoing management of IT service management systems. Responsibilities commonly include process definition, service performance monitoring, audit preparation and alignment between IT delivery and business requirements.
Professionals working with ISO 20000 usually report into an IT Service Manager, Head of IT, Quality Manager or Operations Director. The role is centred on embedding structured service management practices, improving service reliability and ensuring IT services meet contractual, regulatory and customer expectations.
Roles we recruit for within ISO 20000 environments
We recruit across a range of ISO 20000-focused roles, including IT Service Management Analysts and ISO 20000 Coordinators supporting system maintenance, IT Service Managers responsible for service delivery and process ownership and Quality or Compliance Managers overseeing ISO 20000 governance alongside wider management systems.
Many of these roles also involve integration with frameworks such as ITIL and alignment with ISO 9001 or ISO 27001 within broader governance structures.
2026 salary insight: ISO 20000 roles
Based on QAagency 2026 salary benchmarking, average UK salaries for ISO 20000-focused roles are:
ISO 20000 Analyst or Coordinator (2–5 years experience): £42,300
IT Service Manager or ISO 20000 Lead (5–10 years experience): £54,700
Head of IT Service Management or Compliance Manager: £66,800
Salary progression is influenced by service complexity, regulatory exposure and responsibility for multi-client or multi-service environments. Roles with accountability for audit outcomes, service performance reporting and continual improvement typically sit above the average.
Data based on QAagency 2026 salary benchmarking.
Market and hiring trends in ISO 20000 recruitment
Demand for ISO 20000 professionals has increased steadily through 2025 and into 2026 as organisations place greater emphasis on service reliability, governance and customer experience. Many businesses are formalising IT service management practices to support scale, resilience and regulatory compliance.
Year on year salary growth from 2025 to 2026 has typically ranged between 4.4% and 5.0%, with the strongest increases seen in service management and leadership roles. Over the past five years, salaries for ISO 20000-focused professionals have increased by approximately 20%, reflecting the growing importance of structured IT service delivery.
There is a clear trend towards integrated governance. Employers increasingly seek candidates who can align ISO 20000 with ITIL practices and other standards such as ISO 27001, reducing silos and improving oversight across IT operations.
Location and salary variation
London and the South East continue to offer the highest salaries for ISO 20000 roles, particularly within managed service providers and enterprise IT environments. However, hybrid and remote working have reduced regional salary variation, with many roles now recruiting nationally.
For ISO 20000 roles, salary is increasingly driven by service scope, client exposure and leadership responsibility rather than location alone. Professionals managing complex service portfolios or regulated IT services tend to command higher salaries across all regions.
